General office clerks held about 3.2 million jobs in 2018. The largest employers of general office clerks were as follows:
| Educational services; state, local, and private | 12% |
| Healthcare and social assistance | 11 |
| Government | 9 |
| Administrative and support services | 9 |
| Professional, scientific, and technical services | 8 |
General office clerks usually work in office settings.
Work Schedules
Most general office clerks work full time.
General office clerks typically need a high school diploma or equivalent and learn their skills on the job.
Education
General office clerks usually need a high school diploma or equivalent.
Courses in using computer applications, such as word processing and spreadsheet software, may be helpful for those who aren’t already familiar with them.
Training
General office clerks usually learn their skills while on the job. Their training typically lasts up to one month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.
Advancement
General office clerks may advance to other administrative positions with more responsibility, such as secretaries and administrative assistants.
Advancement opportunities often depend on work experience.
General office clerks typically have an interest in the Building, Persuading and Organizing interest areas, according to the Holland Code framework. The Building interest area indicates a focus on working with tools and machines, and making or fixing practical things. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems.
If you are not sure whether you have a Building or Persuading or Organizing interest which might fit with a career as a general office clerk, you can take a career test to measure your interests.
General office clerks should also possess the following specific qualities:
Customer-service skills. Clerks often provide general information to company staff, customers, or the public. As a result, they should be courteous and prompt with their response.
Detail oriented. Many administrative tasks, such as proofreading documents and arranging schedules, require excellent attention to detail.
Organizational skills. Being organized helps office clerks retrieve files and other important information quickly and efficiently.
The median hourly wage for general office clerks was $16.37 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $10.16, and the highest 10 percent earned more than $26.59.
In May 2019, the median hourly wages for general office clerks in the top industries in which they worked were as follows:
| Government | $17.90 |
| Professional, scientific, and technical services | 16.83 |
| Healthcare and social assistance | 16.14 |
| Educational services; state, local, and private | 15.33 |
| Administrative and support services | 15.16 |
Most general office clerks work full time.
Employment of general office clerks is projected to decline 4 percent from 2018 to 2028.
Some office clerks will be needed to handle administrative duties related to complex billing and healthcare insurance processing, but the increasing use of technology that automates document preparation tasks will result in fewer general office clerks needed to perform the work. For example, many organizations maintain electronic documents or use automated phone systems, reducing the need for some general office clerks. In addition, electronic filing systems and file sharing software allow other office workers to do the tasks of general office clerks, further decreasing employment of office clerks.
Job Prospects
Job prospects are expected to be good because of the need to replace workers who leave the labor force or this large occupation.
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